Hotels and Rental Cars in Cuba - General conditions for car rental

It is mandatory to present the printed voucher with the confirmation of the car reservation.
The category of the car is confirmed, not the model.
The collection or return of the car in terminals of the international airports of Cuba, has a supplement of 20 – 25 usd. It can be included in the reservation or paid directly at the rental point.
The price includes: daily rent. Insurance, airport tax, gasoline, drop off and additional driver are only included if specified in the voucher, if not specified, it must be paid at the rental point when the car is collected.
For any claim, the client must have a copy of the contract.
It is recommended before making any decision or making any payment to contact the agency or its representation in Cuba whose numbers are on the voucher.
Minimum age established to rent a car, without any extra commission, of 25 years and the maximum of 75 years.
For people between 21 to 24 and 76 to 80 years old, they will pay an additional fee consisting of 50% of the value of the liability waiver.
To rent a car, you must have a permanent residence abroad and a Cuban or foreign license or you may have a temporary residence abroad and a foreign license issued at least 2 years in advance.
If it is a renewed license, you must demonstrate the +2 years old with a previous license or official document.
It is mandatory to pay the guarantee deposit at the destination: - Economic 150.00 MLC – Medium 200.00 MLC – Medium High/ Premium/ Van 250.00 MLC – Luxury 450.00 MLC.
The vehicle may be supplied only with the fuel established by contract.
Minimum age 21 years, minimum 2 years of demonstrable experience. In luxury cars and family cars, the minimum age is 25 years, with a minimum of 5 years of demonstrable experience.
Any deficiency or breach must be claimed "in situ" so that it can be solved.
It is the client's responsibility to have medical insurance, the insurance that is paid for the car rental (liability relief), does not include any medical part.
At the rental agency, the user will be charged for the obligations not declared in the voucher: liability relief, fuel and any other charge linked to the specific service (international airport surcharge, baby seat, additional driver, drop off or others). ).
The car must be delivered before or at the time agreed in the contract. If you fail to comply with it, each extra hour (from 1 to 5 hours) will be charged as 1/5 of the rent according to the rate from 1 to 6 days and if it is greater than 6 hours, you will be charged the equivalent amount of 1 extra day without extension. The extra hour is considered from 59 minutes after the expiration of the contract.
In the event of an accident, total or partial theft, the Agency closest to the place of the event must be reported and the report made to the police, which will serve to ascertain whether or not the client is guilty.
The user may return the vehicle at any of the sales offices throughout the territory, as long as it is indicated at the time of opening the rental contract and must pay the corresponding drop-off or return supplement.

DROP OFF PRICES FOR TRANSTUR CARS (CUBACAR - HAVANAUTOS)

DROP OFF PRICES FOR REX CARS - PLACES NOT INDICATED HAVE NO DROP OFF COST

Lugar de entrega o recogida	Cargo
Santa Cruz	60.00 MLC
Matanzas	50.00 MLC
Trinidad	100.00 MLC
Sancti Spíritus (ciudad)	100.00 MLC
Cayo Sta. María	120.00 MLC
Cayo Guillermo	40.00 MLC
Santa Lucía	70.00 MLC
Don Lino	50.00 MLC
Las Tunas (ciudad)	100.00 MLC
Moa	200.00 MLC
Bayamo	100.00 MLC
Guantánamo (ciudad)	100.00 MLC
Baracoa	250.00 MLC
Marea del Portillo	200.00 MLC

If the user returns the car in a place other than the one indicated in the rental contract, they will be charged twice the amount of the return supplement or drop-off, according to published rates.
The extension that is requested by the user, outside the protection of THE AGENCY, at the time of the liquidation of the lease contract, will be executed at the current public rate and will be paid directly by the user at the Cubacar sales office. At the same time, if you have an accident for which you are at fault or not and you report it after 12 hours after the expiration of the contract, you will pay all the damages and you will be charged the extra day plus the insurance.
Cubacar / Havanautos offers the technical assistance service on the road throughout the national territory free of charge, except if the causal failures of the assistance are the product of negligent action or forgetfulness of the user.
The notice to receive technical assistance on the road will be made by calling: 838 3995 and 96. This service is available 24 hours a day.
The technical assistance service on the road will be carried out as soon as possible after receiving the notice from the user or the agency directly. In the event that the technical assistance service on the road does not start after two hours from the notice, Cubacar is obliged to analyze the cause of the delay and assess whether it is appropriate to make compensation in hours, days or categories of superior cars, as determined by Cubacar, for each specific case.
Cubacar / Havanautos makes the change of car or makes repairs for breakdowns that the cars rented by the user may have during the journey, specifically: Change of tires, Battery, Electrical problems, Clogs, Minor breakages.
In all cases, Cubacar / Havanautos will record, when appropriate, in the copy of the car rental contract, the observations of "Servicio de Asistencia Técnica en Vía", in addition to the date, place of service and the fundamental cause of it.
Since it is determined that there is no solution on the road, Cubacar / Havanautos will be responsible for the integrity of the car rented by the user until its delivery to the place indicated by the Cubacar operations center.
Cubacar / Havanautos undertakes to carry out all the pertinent steps to make the change of car to the user, only in the event that it is covered by the liability relief coverage.

Car insurance is COMPULSORY for the client.

The payment of liability relief coverage (INSURANCE) is COMPULSORY for the client and includes the following:

Damage to the vehicle.
Loss of the vehicle.
Fire.
Total or partial theft (except for tires and stereo).
Shock or overturn.

Accidents, provided that:

a) drive an authorized person in the lease of the vehicle.
b) the driver is not under the influence of alcohol.
c) the driver has not used illegal drugs.

Natural disasters.
Damages caused to the property of others or injuries to third parties that are caused when driving a vehicle on public roads.

Does NOT include:

Theft of tires and/or audio equipment.
Partial or total theft, accident or fire by the negligent act of the user, when it is proved by the competent authorities that the latter has been driving in a state of intoxication or under the effects of illegal or similar drugs, or when the vehicle is driven by a driver not authorized in the lease agreement.

PENALTY

Concepto	Importe	Observaciones
deliver vehicle	50	Understand extremely dirty vehicle on the outside or inside (with abundant asphalt encrustations, foreign substances, indelible stains, unpleasant odors, etc.), which prevent its rapid preparation and new location as a vehicle available for rent.
Transport animals.	50	Transport pets or other animals in the vehicle.
Deterioration of the lining or cover of the seats.	100	The amount of the penalty is equivalent to breakage, burns, stains, dirt on the lining or seat covers.
Loss of carpet covers and boot carpet.		It is penalized according to the list of faults.
Unauthorized driver.		The client loses the amount paid in full, including days pending to enjoy and the guarantee deposited at the beginning of the rent. In case of any additional affectation caused to the vehicle, the total amount of the damages caused is also charged and the contract holder is declared as a Non-Grateful Client.
Entrega del auto por el conductor adicional y no por el titular del contrato.	50	The amount of the penalty is equivalent to the delivery of the car by the additional driver and not by the contract holder.
Loss or deterioration of the contract or attached documents.	50	The amount of the penalty is equivalent to the loss or deterioration of the documents that prevents the visualization of one or all copies of the contract.
Affectations caused by accidents, breakages or loss of accessories.		The amount of the damage caused is charged according to the breakdown list, as long as a cause for exclusion from the policy has been incurred. The theft or theft of the audio equipment and of any or the complete set of vehicle tires is excluded from the benefit reflected above, which will have to be paid by the client at the price established in the breakdown list, whether or not he is responsible for them. said affectation.
Placing stickers or accessories on the vehicle without authorization from the rental company.	200	Placing accessories in the vehicle that are not those delivered and that affect the image of the vehicle established by the owner entity. It includes the tinting (papering) of the crystals or the use of polarized paper.
Excess passengers.	50	It is understood above the capacity of people stipulated for each type of vehicle.
Towing another vehicle.	100	Use the leased vehicle to tow any other vehicle.
Delivery of the vehicle after the agreed date.	100	In the event that the client decides for himself, to deliver the car after the agreed date and has not gone through one of the Sales Offices to update his extension in the contract, a fee for auto extension of USD 100.00 will be charged. for each day passed, plus the daily value of the extra day. *It is considered after 5 hours and one minute up to 24 hours, as an extra day.
Delivery of the car after the date agreed in the contract, in the Linear Rent.		The penalty for the extra days spent at the public rate will be paid by the client, depending on the Season.
Deliver the vehicle to a Sales Office different from the one where the settlement has been agreed.		In the event that the settlement of the car does not coincide with the agreed place reflected in the contract, the client must pay 50% above the Drop-off.
Maintenance violation.	100	Drive the vehicle past the mileage of carrying out the planned maintenance and reflected in the corresponding table of the rental contract.
Using the vehicle in illegal activities.		The client loses the amount paid in full, including the days pending to be enjoyed and the guarantee deposited at the beginning of the rental, withdrawing the vehicle permanently. In case of having caused damages or affectations to the vehicle, it also loses the right to relief from liability, having to pay the same according to the list of breakdowns. Illegal activities are understood to be those presumably constituting a crime or contravention, according to Cuban legislation. In addition, the Unpleasant Client is declared.
Loss or damage to the vehicle key.		According to list of failures.
Loss of license plates or change without filing a complaint.	50	Losing or changing each vehicle registration and showing up at the sales office without presenting proof of having filed a complaint with the PNR.
Use of the vehicle in circuits, races, competitions or similar contests.		As it is a policy exclusion, the customer loses the amount paid in full, including the days pending use and the guarantee deposited at the beginning of the rental, with the vehicle being permanently withdrawn. In case of having caused damages or affectations to the vehicle, it also loses the right to relief from liability, having to pay the same according to the list of breakdowns. In addition to being declared the headlines as Unpleasant.
Supplying the vehicle with fuel other than that authorized or established by the owner entity or contaminated fuel.		As it is an exclusion from the policy, the client loses the amount paid in full, including the days pending to be enjoyed and the guarantee deposited at the beginning of the rental, with the vehicle being permanently withdrawn. In case of having caused damages or affectations to the vehicle, it also loses the right to relief from liability, having to pay the same according to the list of breakdowns.
Driving the vehicle aggressively or irresponsibly, with mistreatment of it.	200	Driving the vehicle without taking all reasonable precautions to avoid or reduce accidents, damages or losses. Driving recklessly or unreasonably mistreating the vehicle. Such as driving at high speeds, with manifest inattention to driving the vehicle, under the effects of ingesting alcoholic beverages or subjecting it to excessive driving or exploitation, such as driving through dunes, swampy, flooded terrain, impassable roads, etc. If, as a result of any of the above situations, damage occurs to the vehicle that could be considered an exclusion from the policy, the penalty will not be applied, but the client loses the amount paid in full, including the days pending to enjoy and the guarantee deposited at the beginning of the rental, withdrawing the vehicle permanently . He also loses the right to relief from liability, having to pay the damages according to the value of the list of breakdowns and the Client is declared as Unsatisfactory.
Change of any part or aggregate of the vehicle or fit the shock absorbers.		The client loses the amount paid in full, including the days pending use and the guarantee deposited at the beginning of the rental. In addition, the affectation caused to the vehicle will be charged according to the list of breakdowns and the client is included in the list of Non Grato.