General conditions for transfers

• It is mandatory to present the printed voucher with the transfer confirmation.
• The voucher will be sent in the next 48 - 72 business hours, if you do not receive it you must send us an email to info@booktocuba.com
• Any incident or breach must be claimed "in situ" so that it can be solved. You must call the phones detailed in the voucher.
• The client must wait from the time indicated in the voucher to be picked up by the bus. If the client is not in the position, he can lose the transfer and will not be reimbursed.
• Not all international flights can be confirmed with shared transfers. There is no official list, you can consult us in the email info@booktocuba.com and in case of making the purchase and the service does not exist, you will be sent the option in private or proceeds to the refund of the purchase.
• Children under 1.99 years are free, you should only indicate the name and age in Remarks.

Transfers from airport:

• The arrival of the transfer is coordinated with the arrival time of your flight. It is essential to put the number and time of arrival of the flight correctly because if the flight is delayed or canceled, the command post will know it and will coordinate it with the new information. The transfer waits for 2 hours maximum for the clients.
• In the case of the shared transfer, they will be assigned a transfer that works only for the passengers of your flight who share the destination.
• At the exit, a representative will be waiting for you with a sign with your name. If you do not see the representative you should go to the Cubatur office of the same airport with your voucher and they will take you to your transfer.

Transfers from hotel to hotel:

• These transfers have one frequency per day.
• The detailed time on the web is indicative. The definitive departure time of the transfer is indicated in the confirmation voucher.
• Buses may be delayed a bit depending on the number of hotels that it must go through to pick up customers.
• Shared transfers do not pick up or leave customers in private houses or accommodations, you can select the hotel from the list closest to your accommodation, it is not necessary that you are staying in it.
• If you do not stay at the Hotel indicated for the pick up it is necessary that you provide a telephone number where we can contact you in case of variations.
• The bus will pick you up at the main entrance of the selected hotel.

Transfers to airports:

• Transfers from Hotels to Airport are also coordinated with the departure flight.
• It does not pick in houses or private accommodations.
• The time of pick up of the transfer considers the time of the journey plus the 3 hours in advance necessary for check-in.
• In the case of shared transfer, works only for passengers on the same flight who hire this service. It has no minimum number of passengers.
• It is essential to put the number and time of arrival of the flight correctly because if the flight is delayed or canceled, the command post will know it and will coordinate it with the new information.
• More information in Terms and conditions: https://booktocuba.com/en/terms-and-conditions